Emirates Post Group (EPG), UAE’s official postal operator, has entered into a partnership with ENOC Group, the official integrated energy partner of Expo 2020 Dubai, to boost the customer experience in its last-mile delivery services in line with its leading drive to support the growth in logistics and eCommerce in the country.
As part of the agreement, ZOOM, a leading home-grown convenience store chain owned by ENOC Group, has become a convenient pick-up and drop-off location for customers sending or receiving courier shipments via EPG.
Under the partnership, the customers will be enabled to pick up or drop off their courier packages by choosing the ZOOM store that is accessible and convenient to them. It also provides an additional delivery location option for businesses using EPG for the fulfillment of their last-mile deliveries. The new agreement will benefit both Emirates Post customers and business partners.
His Excellency Saif Humaid Al Falasi, Group CEO of ENOC, said, “Offering ease and convenience to our customers is at the core of our Group’s ethos and partnering with Emirates Post, which shares our vision to deliver simplicity, convenience and choice, underlines our commitment to enhancing the overall customer experience.”
Peter Somers CEO – Emirates Post
“Emirates Post continuously develops solutions focused on offering ease, convenience, and better options for our customers. With the continued growth of eCommerce platforms across the UAE, Emirates Post has been witnessing significant demand for last-mile delivery services. The new ‘Emirates Post Service Point’ is set to enhance the customer experience as well as add value to the growing demand for last-mile solutions across the country.”
ZOOM stores serve a wide range of products for people on the go. Customers can simply select a ZOOM location as their preferred pickup point when managing their shipment deliveries via Emirates Post’s website, mobile app or Call Centre, via SMS or WhatsApp, or when shopping online with e-tailers who have partnered with EPG for last-mile deliveries.
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