Etisalat Misr picks Ericsson to upgrade its BSS platform in Egypt

By Arya M Nair, Official Reporter
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Etisalat Misr
Mr. Hazem Metwally & Mr. Ekow Nelson at the signing ceremony

Etisalat Misr, the first integrated operator for telecom services in Egypt and a subsidiary of UAE-based Etisalat Group, has selected the Swedish telecom company, Ericsson to modernize its Business Support Systems (BSS) in Egypt.

Etisalat Misr’s BSS platform will be upgraded and modified to handle data and Voice-over-LTE (VoLTE) traffic growth, 5G readiness, and Internet of Things (IoT). Etisalat Misr will be equipped with a range of capabilities across all its business operations in the customer, product, and service management domains and for, enterprises, partners, network technologies and events.

The agreement will also secure capacity expansion for VoLTE using Ericsson Cloud VoLTE technology will enable a superior customer experience for several millions of users.

The partnership will also benefit Etisalat Misr with a low-risk and effective route to address business opportunities in both traditional telecom services, digital services, cloud transformation and IoT. Becoming an integral part of a great customer experience and enabling emerging digital ecosystems, Ericsson BSS products and partner ecosystem are backed by analytics-driven, real-time service and experience control.

Hazem Metwally
Hazem Metwally
CEO – Etisalat Misr

“It is a pleasure to have Ericsson as our partner that understands our vision and ambitions to evolve and transform our business. Enhancing our business operations in Egypt is essential to improving customers’ services and satisfaction. We are looking forward to the outcomes of this partnership that will be brought, especially with evolving our BSS, Digital transformation, latest network technology readiness, Fintech and IoT.”

Mr. Ekow Nelson, Vice President at Ericsson Middle East and Africa, said that “The acceleration of Digitalization everywhere in the world is transforming lives and opening doors to a whole host of opportunities. Today’s partnership with Etisalat Misr underscores our joint role in this transformation. The BSS transformation agreement is testament to the common vision we share with Etisalat Misr and we are excited to work jointly towards its realization.”

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