HSBC unveils ‘Voice ID’ for customers in Qatar

By Rahul Vaimal, Associate Editor
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British investment banking company HSBC has launched “Voice ID” in Qatar to enable retail customers to access their accounts by using their own voice.

Voice ID is an innovative voice biometric technology, which helps consumers to verify their identity using voice recognition capabilities while offering easier, safer, and more convenient access to their mobile banking services.

HSBC is one of the world’s largest users of biometric technology for financial services and has invested $2.8 billion worldwide in technology in the first half of 2020.

With the use of voice biometrics, HSBC Voice ID creates a unique voiceprint for consumers, which is used to verify their identity most securely. The latest method of verification makes banking simpler for customers as they will no longer need to remember passwords or answers to security questions and will instead use their voices to identify themselves.

Omar Al Ansari
Omar Al Ansari
Head – Wealth & Personal Banking
HSBC Qatar

“We continue to upgrade and digitize our technology infrastructure to deliver outstanding customer experience. With Voice ID our customers will have easier access to their accounts without compromising any of the security features as their voice will be their password. They will be able to enjoy a seamless and fast service. All customers over the age of 18 can register for Voice ID by calling our contact center and following a few simple steps. HSBC has been in Qatar for 66 years and is committed to introducing new ways of banking to a dynamic market in the Middle East region.”


UK-based HSBC, established in 1865, is a multinational investment bank and financial services holding company. It was the 6th largest bank in the world by 2020, and the largest in Europe, with total assets of $2.715 trillion (as of August 2020). HSBC is organized within four business groups and, they are Commercial Banking, Global Banking and Markets (investment banking), Retail Banking and Wealth Management, and Global Private Banking.