Oman Air ties up with IBS Software to digitalize its staff travel program

By Shilpa Annie Joseph, Official Reporter
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Oman Air
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Oman’s national airline Oman Air has partnered with IBS Software to fully digitalize its staff travel program, delivering a highly configurable, self-service platform for employees to book and manage complex leisure travel, annual leave travel, and duty travel policies.

IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise, and hospitality industries.

According to the statement, “Award-winning Oman Air overhauled its on-premise legacy system with IBS Software’s SaaS-based iFly Staff platform to enable self-service for its employees to easily manage their travel needs. The system has also significantly extended usability, allowing users access via any browser or any Android or iOS device, replacing the legacy desktop-only service.”

The iFly Staff now handles all Oman Air active and retired employee’s ID travel, supplementary ticketing, and annual leave ticketing, as well as the staff ticketing of partner companies TRANSOM Catering, TRANSOM Handling, and TRANSOM SATS Cargo.

Dr. Khalid Al Zadjali, Senior Vice President Digital at Oman Air said that, “Our partnership with IBS Software has transformed the staff travel experience, simplifying processes to make it far easier for our employees to manage their personal and corporate travel. Navigating the intricacies of constantly updating travel policies represents a major win for the whole airline – from both an employee satisfaction and operational efficiency perspective.”

“The platform’s highly configurable business rules engine means Oman Air gains the ability to dynamically update its policies, create and roll out new policies and processes, thus reducing the lead-time to implement policy changes. This has resulted in significant gains on operational efficiency over the last six months since the system went live,” the company said.

Mr. Hilal Al Siyabi, Senior Vice President, People, Oman Air noted that, “The new staff travel system comes as part of Oman Air’s ongoing efforts to enhance the benefits and facilities presented to employees. Self-service and mobile capabilities have significantly improved our employees’ travel experience while reducing the workload associated with providing facilities.”

“Fully digitalizing processes has allowed them the ability to not only provide superior staff travel functionality and ease of use for users but also considerably improve Oman Air’s internal operations. We’re also proud that the deployment of iFly Staff was managed remotely due to Covid-19 travel restrictions,” commented Mr. Vijay Chakravarthy, Vice President and Head of Staff Travel at IBS Software.

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