Omantel to upgrade its customer service with Optiva’s cloud-native model

By Arya M Nair, Official Reporter
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Omantel, the first telecom services provider in the Sultanate of Oman, has signed a multi-year agreement with Optiva, a Canadian software company, to upgrade Optiva Charging Engine to a cloud-native architecture on Omantel’s private cloud.

The upgrade is the latest development in Omantel’s digital transformation strategy, which aims to improve customer experience and reduce time to market for new services by leveraging technology and automation.

The latest upgrade will support new business models for 5G monetization and introduce Optiva Test Framework to reduce deployment time by up to 70 percent. As a result, Omantel will be able to develop innovative customer-centric services and expand its customer base across consumer, fixed, broadband and enterprise market segments.

Samy Al Ghassany
Samy Al Ghassany
COO – Omantel

“With Optiva as our partner, we feel confident to execute our digital transformation strategy and play our role in the Oman 2040 vision. Optiva’s cloud-native technology leadership and automation framework will allow us to launch services faster as we embark on the next phase of our growth with 5G and new digital services.”

“We are proud to support Omantel with our end-to-end offering, including our charging and payment platform and a full suite of maintenance and managed services. Our collaboration allows Omantel to harness the transformational power of innovation and grow its mission-critical capabilities both commercially and operationally,” Mr. John Giere, President and CEO of Optiva.

The partnership shows Omantel’s commitment to technology adoption and accelerating digitalization, and now Optiva will play a strategic partner role supporting Omantel in its digital transformation journey. Optiva’s solutions help service providers maximize digital, 5G, Internet of Things (IoT) and emerging market opportunities to achieve business success.

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