Ooredoo brings out new B2B portal to improve customer experience

By Amirtha P S, Desk Reporter
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Ooredoo
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Qatar-based multinational telecommunications company, Ooredoo has launched a new and innovative business-to-business (B2B) portal ‘My Ooredoo-Business’, to transform customer experiences in the region.

The telecommunication company introduced the ‘My Ooredoo-Business’ portal in response to customer demands to enable them to conveniently and securely manage and order their mobile services. Customers can access the portal at any time from any device and any location. The business customers can manage and order mobile services, such as Aamali Mobile and mobile broadband.

Commenting on the launch, Thani al-Malki, executive director of Business at Ooredoo, said, “The launch of our My Ooredoo-Business portal is a major milestone in achieving our vision of enriching people’s digital lives and transforming digital customer experiences. Our customers can find a one-stop-shop for mobile self-services that can help them to save time and money, and gain greater choice and convenience.”

When customers order any service through the My Ooredoo-Business portal, they will be automatically placed directly into the order management system. If the customer is having a blank SIM card they can get instant SMS activation. Customers can also ‘Save for Later’ to continue shopping for services later on from where they left off, and view their order history.

Further, customers can manage their existing services, including planning changes, service upgrades, add-ons, and SIM card swap or replacement. They can also raise service inquiries, follow up on them and interact with support teams.

Business customers can leverage the Ooredoo Advantage, making Ooredoo ‘Best for Business’, by getting the best use of its pool of talents, best fixed and mobile networks, broadest portfolio of ICT services and solutions.

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