Sharjah Airport wins ACI’s Airports Customer Experience accreditation

By Shilpa Annie Joseph, Official Reporter
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Sharjah Airport Image
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Sharjah Airport has received recognition under Airports Council International’s (ACI) Airports Customer Experience Accreditation Program, securing its leading position among eight top airports in the Middle East that possess this accreditation.

Mr. Ali Salim Al Midfa, Chairman of the Sharjah International Airport Authority, received the award during the Customer Experience Global Summit.

According to the statement, “The airport received the award for ‘Best Airport’ in providing distinguished service to customers in the Middle East in the five to 15 million passengers per year category, which was announced in March 2022.”

The airport received this accreditation after meeting the requirements for the first level of the program, which is designed to offer a comprehensive overview of airport customer experience management.

Ali Salim Al Midfa Image
Ali Salim Al Midfa
Sharjah Airport Authority

“We prioritize the customer experience in all of the airport’s operations and tasks as we put their satisfaction at the heart of all our plans and goals. The airport offers communication channels with passengers to find out their requirements and expectations, and then regularly evaluates their experience by gauging their degree of satisfaction. We welcome the certification as an endorsement of Sharjah Airport’s commitment to providing the highest standards of quality and luxury in line with our strategic goals to enhance customer experience.”

As per the statement, this endorsement is a testament to the comprehensive system Sharjah Airport maintains to guarantee customer satisfaction, in addition to its numerous initiatives.

Furthermore, it aims to increase customer participation by presenting their suggestions, expectations, and initiatives to enact change or implement an innovative idea that they feel is important to the airport’s operations.

The airport provides several innovative services to customers, including self-service travel, smart gates, and smart information desk, to enhance their overall experiences.

In addition, the airport made available various platforms for seeking suggestions, complaints, and customer feedback, including through surveys, e-mails, and smartphone apps.

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