The UAE’s best government service centers have been revealed by Sheikh Mohammed bin Rashid, Vice President and Ruler of Dubai.
He praised the Fujairah Traffic and Licensing Centre, as well as the Fujairah branch of the Federal Authority for Identity and Citizenship, for receiving the highest rating of six stars in the most recent round of inspections.
There were 69 government service centers assessed in all. 14 centers received five stars, 32 centers received four stars, and 21 centers received three stars.
In 2012, the UAE government implemented a star rating system, ranging from two to seven stars, as part of a push to improve the quality of public services.
Sheikh Mohammed urged centers with only three stars, the lowest in the UAE, to improve their performance. He has conducted several surprise inspections of government offices to guarantee that high expectations are satisfied.
Following an exhaustive investigation that assessed 600 government service providers across the Emirates, Sheikh Mohammed declared the top five and poorest performing centers in the country in 2019.
The Ruler of Dubai has long championed efforts for improved customer service standards throughout the country. Employees at the best centers were rewarded with two-month salary bonuses.
He inspected Dubai International Airport the previous year and urged officials to “raise the bar” in terms of greeting visitors and streamlining procedures for those traveling in and out of the UAE.
Sheikh Mohammed toured Dubai’s Land Department and Department of Economic Development in 2016, finding empty desks on the morning where employees were expected to return to work after a long weekend.