Qatar-based multinational telecommunications company, Ooredoo has introduced a new feature for its business customers in the Ooredoo Business Portal in order to provide them more flexibility in managing their accounts.
The company said in a statement that the customers who need greater flexibility to manage their business accounts can now set up multiple profiles and allow their staff to access and manage their accounts while staying in control.
Business customers need to set up a master profile and then set up as many sub-profiles as they need, with privileges and access levels tailored to each individual user so they stay in control.
Thani Ali Al Malki Executive Director Business – Ooredoo
“We’re committed to identifying pain points for our customers and to finding solutions we can deliver that will overcome challenges and improve the products and services we offer. We know that many business-owning customers face time constraints and that it can be useful for team members to have visibility of the business’ Ooredoo accounts. This new multi-profile feature will make it easier for our B2B customers to manage their accounts more efficiently, helping us achieve the complete customer satisfaction for which we strive as part of our strategy.”
According to the statement, “Business customers can create unlimited sub-profiles for their account, with the master profile able to manage all sub-profiles and choose levels of access. They can let their staff see what is happening with their account and enable sub-profile users to undertake activities, such as paying bills, placing orders, raising and tracking tickets, and more.”
They can even set time limits for sub-profiles so access ends automatically when required, the company further added.
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