The General Secretariat of the Sharjah Executive Council has hosted a series of brainstorming sessions centered around the “Plan Approval and Building Permit” workshop, as part of the Government Services Design and Development Project.
The workshop took place at the Sharjah Municipality headquarters. The brainstorming sessions, held over three weeks, gathered managers, specialists, and experts from various departments alongside representatives from private-sector engineering consultancy firms.
The sessions aim to propose cutting-edge technological and administrative solutions to enhance service delivery and ensure a faster, more accurate process for plan approval and building permits.
This pioneering initiative comes as part of a larger project focused on re-engineering and elevating high-priority government services across various departments. The goal is to improve customer experiences, streamline processes, and reduce the time required for transaction completion, ultimately offering more efficient government services.
The project falls in line with the vision of H.H. Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, Crown Prince and Deputy Ruler of Sharjah, and Chairman of the Executive Council, to implement a significant transformation in government services.
The objective is to put customers at the forefront, to better understand their needs and expectations, to drive satisfaction, trust, and an improved quality of life in Sharjah.
Key officials in attendance included Khalid bin Butti Al Muhairi, Chairman of the Housing Department; Omar Khalfan bin Huraimel Al Shamsi, Chairman of the Department of Municipal Affairs; Hamad Jumaa Al Shamsi, Chairman of the Planning and Survey Department; Asma Rashid bin Taliah, Secretary-General of the Executive Council; Sheikh Saud Sultan bin Mohammed Al Qasimi, Director-General of Sharjah Digital Department; and Obaid Saeed Al Tuniji, Director-General of Sharjah Municipality.
The session was also attended by senior officials and representatives from other government departments. The Sharjah Executive Council Secretariat remains committed to implementing workshops to design and improve government services across different economic and social sectors.
