Banking and Fin-tech worlds unite to decide the future of banking post-COVID

Leave your signature on one of the most significant events in recent history as global leaders in banking and fintech break a new path into the future.

By Rahul Vaimal, Associate Editor
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Retail Banking International Conference
35th Retail Banking International Conference & Awards: Virtual Experience is fast approaching

With more than 250 delegates already enrolled to take part from all across the world, 35th Retail banking international conference (Annual Retail Banking International Conference & Awards 2020), scheduled to go virtual on 24 June at 8:45 AM British Standard Time (BST), has already become the talk of the town in the Banking – Fintech segments.

The one-of-its-kind virtual conference which is managed by leading international event managers Arena International will have the presence of 25+ Exhibitors and host sessions by 15+ Speakers will bring together delegates from all over the world who are predominantly change-makers (CxO) in their respective organizations and sectors. The event unites the best of both Banking and Fin-tech worlds on a common equitable platform to discuss and decide the future of banking post-COVID-19.

The marquee event on the global banking and fintech calendar provides delegates with extensive networking opportunities and brand-new cutting-edge insights and content specifically for the retail banking industry direct to their screen.

Registrations for the global event are still open and they are FREE once you carry out the necessary registration procedures on

The gathering provides you an ideal platform to learn from key players and change-makers in the industry about the impact of the COVID-19 crisis on the finance sector. It will provide you with an exclusive opportunity to explore the transitioning banking ecosystem and understand new ways to adapt through new modernized and digital strategies at the core of your future banking operations.

Ravi Bella
Head of Group Design – Lloyds

“It is with great pleasure to be presenting at what is now a virtual Retail Banking International Conference & Awards. Across retail banks we are working tirelessly to minimise the impact and pressure on our customers under the Covid-19 strain; businesses and we as individuals are feeling its effects. However, we must use the circumstances to come together and continue to learn for a more sustainable future.”

At the one-day event, you will explore how the banks across Europe are pivoting from legacy banking methods into the “new norm” of tech-focused channels and the way this paves for a better customer journey.

The event will be followed up by an awards ceremony where the event honors the winners with 22 prestigious awards that celebrate the retail banking sector ranging from best products and services, channel innovation, best institutions by market jurisdiction and several more. The much-admired awards assisted by a well experienced and reputed judging panel have already garnered tremendous response in nominations with more than 100 submissions to date.

Event highlights 

  1. Pulling Together to Build Bridges for Better Banking Post COVID-19. Deepening customer relationships to provide support during and post-pandemic. Marion King, Director of Payments, NatWest will discuss more on taking advantage of the PSD2 Directive to share data that can combat cyber threats in an increasingly digital banking landscape.
  2. Banking for a changing world. Robert Johnston, Product Marketing Director, Enterprise Software Solutions, NCR will discuss re-thinking banking self-service in a digital world and maintaining simplicity in the next generation.
  3. Leveraging technology to adapt to challenges presented by COVID-19. Nauman Bashir, Head of Digital Banking Singapore, Standard Chartered Bank will discuss more on looking at how banks have reacted to the challenges and reassessed what they do to reconfigure their companies, plus much more.
  4. Managing the COVID-19 Consumer Debt Crisis. Bruce Curry, Vice President Collections & Recovery Solutions, FICO will go into more detail on how COVID-19 challenges are putting unprecedented pressure on consumers’ ability to repay loans, and thus on collections departments and debt collection agencies.
  5. Has Banking lost its glamour? Andreas L. Papadopoulos, Commercial Manager, Hellenic Bank talks about the new modus operandi of banking is putting pressure on bank profitability, the effect of negative interest rates on customer turn around and the banking model post-pandemic.
  6. The Impact of FinTech Innovation on the Banking Sector. What has been the impact of FinTech innovation on the banking sector? How can we measure that impact? Ravi Bhalla, Head of Group Design, Lloyds will present on the emerging challenges and opportunities of Fintech in the banking sector.
  7. How ‘open’ is Open Banking? Ed Adshead-Grant, General Manager and Director of Payments, Bottomline walks us through collaboration through innovation and the competition and opportunity created through the open data economy.
  8. Bank of England: Payment and API Strategy. Exploring the Bank of England’s role in the payment system and the use of APIs to open up the settlement. The importance of global and domestic data standards and the changes that are coming, to find opportunity in the transitioning banking landscape. A Discussion that will be lead by William Lovell, Head of Future Technology, Bank of England.
  9. The Ticking Time Bomb – It’s not whether it’s when; are you Cybersecurity prepared? Looking at Digital infrastructure to ensure a service that’s safe secure and functional for confident customer use. Becky Pinkard, CISO, Aldermore will delve more into raising cybersecurity levels; The contribution of FIs and security teams to comply with Regtech to ensure operational resilience.
  10. The Current Banking Paradigm: Omnichannel & Optichannel – Analysing the effectiveness of a multichannel approach as an intricate infrastructure to give a seamless experience to the customer. Anand Kumar, Deputy Chief Executive UK, Union Bank of India will present more on this while focusing on targeted, relevant and specific communication to develop stronger banking relationships.
  11. Out with the Old and In with the New: Disruptive Banking Models. Pedro Pinto Coelho, Chairman and Chief Executive Officer, Banco BNI Europa will expand on understanding the BNI Europa open architecture model to challenge traditional banking cultures detail on as well as looking at the future of the bank through a digital-only format to break the mold and create new possibilities.
  12. A New Purpose – how branches helped to put things right for customers and learn from the past. Matthew Cottam, Area Director – Greater London, TSB will be looking at the rise of TSB from a fallen position through fast growth and changes to identify key turning points from challenging times and much more.
  13. CASE STUDY: Transforming Banking in Kosovo. Robert Wright, Chief Executive Officer, Raiffeisen Bank will give an overview of how banking has changed in southeast Europe over the last 10 years and the drive towards a digital banking proposition.

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Fin-tech Sector 

Fintech is a combination of the terms “finance” and “technology” and refers to any business that uses technology to enhance or automate financial services and processes. The term represents a broad and rapidly growing industry serving both consumers and enterprises. From mobile banking and insurance to cryptocurrency and investment apps, fintech has extensive applications.

About our Virtual events

Holding a virtual conference enables Arena International to create a secure environment for end-users and vendors while delivering on what they have signed up for— a platform enabling knowledge sharing, networking and insights from peers to overcome specific challenges. This is an appropriate format to respond to the current global situation as evolutions are uncertain.

About Arena International

UK-based Arena International Events Group (part of GlobalData) welcomes over 10,000 business executives each year who attend over 80 of our events worldwide, they are addressed by over 1,700 industry leaders delivering leading-edge content and discussion.

Arena International’s events consistently strive to provide thought-provoking content and unrivaled networking opportunities, which add tangible value to those who attend. With comprehensive learning programs, wide-ranging exhibitions and extensive networking activities we bring together industries to collaborate and learn @