Saudi’s TDF deploys Oracle Cloud to automate processes & improve experiences

By Shilpa Annie Joseph, Desk Reporter
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Saudi Arabia
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Saudi Arabia’s Tourism Development Fund (TDF) has completed a major Oracle Cloud implementation to automate its procedures and improve customer and employee experience.

The technology is designed to support investment in the local tourism sector. The $4 billion TDF aims to be the key enabler of tourism development in the kingdom by providing financing solutions for investors.

According to the reports, “The implementation, which spans Oracle software-as-a-service (SaaS), platform-as-a-service (PaaS) and infrastructure-as-a-service (IaaS) cloud solutions, is designed to drive automation and integration of TDF’s core functions including core banking, finance, human resources, and procurement.”

The move would help to drive data integration and unified business processes for TDF, leading to enhanced productivity, reduced costs, and improved controls, according to the statement.

Mr. Yasser Alkhathlan, Executive Director, Business Technology for TDF said, “The Oracle Cloud implementation is key to our success, enabling us to respond quickly and transparently to businesses that operate in the tourism ecosystem. The integration and automation of core business functions also allow us to scale our operations quickly and securely, introduce innovative solutions to support tourism sector SMEs, and monitor the performance of our fund in real-time. We are now also running a pilot project with Oracle to explore the implementation of artificial intelligence capabilities to drive further automation.”

Mr. Alkhathlan noted, “We also have confidence in Oracle’s services given that their next-generation cloud region is in Jeddah, and that Oracle is also a certified Level 1 cloud provider, as defined by the Communications and Information Technology Commission (CITC) in Saudi Arabia.”

“Since its cloud solutions are hosted in the country, they are aligned with the kingdom’s Cloud Computing Regulatory Framework (CCRF) and compliant with the National Cybersecurity Authority (NCA) security models,” he further added.

As per the statement, the process comprises the migration of TDF’s core IT systems to Oracle Cloud infrastructure and the implementation of Enterprise Resource Planning (ERP), Enterprise Performance Management (EPM), Human Capital Management (HCM), Customer Experience (CX) and Oracle Integration Cloud.

“With this end-to-end implementation, TDF is realizing all the benefits of cloud including lower total cost of ownership, improved agility and secure performance, access to upgrades, and the ability to continuously innovate,” commented Mr. Fahad Al Turief, Managing Director, Saudi Arabia, and Vice President – Cloud, Saudi Arabia, and LEENA Markets at Oracle.

Related: Saudi Arabia, World Bank pledge $100mn worth fund to develop sustainable tourism