Doha Bank has introduced a digital customer experience kiosk (CXK), offering a self-service solution designed to improve accessibility and streamline everyday banking services.
The launch forms part of the bank’s ‘Himma’ digital transformation strategy, which focuses on enhancing customer engagement through technology-driven solutions.
The CXK enables customers to independently access a range of core banking services through an intuitive and user-friendly interface.
The kiosk provides several key functionalities, including instant card replacement and renewal, issuance of IBAN and balance certificates, real-time account inquiries, and dispute management.
These features are intended to reduce processing times and improve overall service efficiency while offering greater convenience to customers.
By integrating digital capabilities into physical service points, Doha Bank aims to create a more flexible banking environment that accommodates evolving customer preferences.
Sheikh Abdulrahman bin Fahad bin Faisal Al Thani Group CEO-Doha Bank
“Doha Bank’s digital strategy is centered on delivering innovative, customer-first solutions. The launch of the Customer Experience Kiosk reflects this commitment, enabling a smarter and more future-ready banking ecosystem that will continue to evolve with upcoming mobile app enhancements.”
Dimitrios Kokosioulis, Deputy Chief Executive Officer of Doha Bank, noted that, “This launch underscores Doha Bank’s continued investment in cutting-edge technology aimed at strengthening the integration between digital channels and physical banking services to further reinforce its position as one of Qatar’s most trusted and forward-looking financial institutions.”
Doha Bank plans to expand the deployment of CXKs across key locations in Qatar, alongside further upgrades to its digital channels.
The initiative is part of a broader strategy to improve service delivery, increase operational efficiency, and enhance the overall customer experience.
The introduction of the CXK reflects the growing emphasis on digital transformation in the banking sector, as institutions continue to invest in technologies that support faster, more accessible, and customer-focused services.
